At YOUGotaGift, we understand the importance of knowing your gift card's expiry date and the possibility of extending its validity. This article provides guidance on how to check your gift card's expiry and request an extension when necessary.
Requesting an Extension on Your eGift Card
If you need to extend the expiry date of your gift card, please note that YOUGotaGift acts as a facilitator and third-party platform. We may not have the direct capability to reactivate or extend the validity of the egift card ourselves.
However, upon your request, our customer support team can communicate with the specific merchant to request an extension on your behalf. This process depends on the merchant's policies and discretion.
To initiate an extension request, provide the following information to customer support:
- Gift card number or code
- Original purchase date
- Any previous correspondence or attempts to use the card
You can reach out to customer support via:
- Email: help@yougotagift.com.
- Call our customer care numbers UAE-600 54 2222, KSA-920 00 0175.
- Live chat available on our website: https://www.yougogift.com/.
Important Note.
Please remember that extension approvals are subject to the merchant's policies. YOUGotaGift is committed to supporting you through the request process but cannot guarantee an extension or reactivation of expired cards.