If you have received a digital gift card from your workplace through YOUGotaGift but are experiencing issues redeeming it, this guide will help you resolve common problems quickly and easily.
Issue description
This guide addresses difficulties users may face when attempting to redeem a digital gift card provided by their employer via the YOUGotaGift platform. Such issues may include errors entering the gift card number, problems logging in, or not seeing the card balance in the app.
Signs
- Receiving error messages when entering your gift card number.
- Unable to log in with the account associated with your gift card.
- Your gift card balance does not appear in your YOUGotaGift app wallet.
Basic troubleshooting steps
- Verify the gift card number you entered is correct, checking for any mistyped characters.
- Make sure you are logged into the correct YOUGotaGift account - the one linked to the email or phone number where the gift card notification was sent.
- Confirm your account balance on the app.
Contacting Support for Assistance
If you have completed the above steps and still cannot redeem your gift card, please contact the YOUGotaGift support team for further help. Provide the email address or mobile number where you received the gift card notification so we can verify and assist promptly.
Support contact information
- Visit the YOUGotaGift Help Center at https://www.yougogift.com/help
- Email support at help@yougogift.com.
- Call our customer care numbers UAE-600 54 2222, KSA-920 00 0175.